Privacy notice

This notice explains how United Kingdom Conservatory roof replacement to a warm roof handles personal information collected through the website at conservatoryroofquote.co.uk, which explains conservatory roof replacement to a warm roof and passes each enquiry to one specialist firm covering the visitor's area, who then contacts you directly. It sets out what we collect, why we use it, and the choices and rights you have. United Kingdom Conservatory roof replacement to a warm roof is the controller responsible for deciding what happens to that information.

Who is behind this website

United Kingdom Conservatory roof replacement to a warm roof runs this site and makes the decisions about how an enquiry is used once it reaches us. We haven't given a postal address or a data protection registration number here because none is held on our record for this purpose. If you want to reach us about anything in this notice, the contact page is the way to do it.

The details an enquiry involves

When you fill in the form on this site, you give us your name, email address, phone number, postcode or address, and a description of the problem with your conservatory roof. Some people attach photographs of the roof itself. Please do not send photographs that show people. If one does, we delete the photograph. Any later messages you send us become part of the same record, and the network that delivers this site automatically logs technical details of your visit, such as browser type and the pages viewed. The enquiry form itself is handled by Basin (usebasin.com).

Why your details get used

To answer your enquiry and pass it to one specialist covering your area, which is what you ask us to do when you send it. Our legitimate interest is in answering the people who contact us and in running the enquiry service, for which the specialist pays us. We have assessed that this does not override your interests, because you have asked us to pass your enquiry on and you can take your enquiry elsewhere at any time. We also rely on that basis, or a legal obligation where one applies, for keeping a written record of what was said and for keeping this website secure. What we don't do is use your details for marketing, build a profile of you, make automated decisions about you, or sell what you send us. Because an enquiry is handled with the help of other organisations, here's how it's shared. Your enquiry, with the details you gave, is passed to one specialist firm covering the area you told us about, so that they can contact you about it. They use it only to answer your enquiry and to arrange any visit or work you agree with them, and from that point they are responsible for how they handle it. We do not pass your details to anyone else for their own use.

Other organisations involved in your enquiry

An enquiry you send through this site isn't dealt with by us alone; other organisations help us run the website and pass your details on. Basin delivers the enquiry form; Bunny serves the pages; Namecheap provides our email; and Google supplies the typefaces the pages are set in, so your browser requests those files from Google. Each of them handles it only to do that job for us. We would also give information to a regulator, the police or a court where the law required it, and to nobody else.

Where the information may be held

Because of the way this site is hosted and the form delivered, your information can end up stored or processed outside the country you're enquiring from. The network that serves the pages holds its technical logs in the United Kingdom, the European Union and the United States. The form service operates from the United States and is certified under the UK Extension to the EU-US Data Privacy Framework.

How long an enquiry stays on file

We don't think it's right to hold onto an enquiry for longer than it's useful, and exactly how long is set out below. We keep an enquiry for twelve months from the last contact about it, so that we can answer a later question about what was said and who it went to. After that it is deleted from the form service and from our email, and any backup copy is overwritten on the provider's normal cycle. You can ask us to delete it sooner at any time. The network that serves the pages keeps its technical logs for no more than 3 days. We don't keep a separate copy once the record has been removed.

Keeping what you send secure

Every page on this site, including the enquiry form, is delivered over an encrypted connection, so what you type can't be read in transit. Once an enquiry reaches us, access to it is limited to the people who need to deal with it in order to pass it on or respond to you.

Your rights over this information

You have the right to ask what personal information we hold about you and to receive a copy; to have it corrected; to have it deleted; to restrict how we use it; to object to our using it; and to receive what you gave us in a form you can take elsewhere. Ask through the contact page and we answer within one month, without charge; we may ask you to confirm who you are. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, though we would rather you told us first. These rights relate to anything you've sent us through this site, whether that's an enquiry or a later message. You can use any of them by getting in touch through the contact page and telling us clearly what you'd like us to do, and we'll respond within a reasonable time. If, after that, you still feel something isn't right, here's what to do next. If you complain to us about how we have handled your personal information, we acknowledge it within 30 days and reply as soon as we can.

If an enquiry comes from someone under eighteen

This site is written for adults who own, rent or are otherwise responsible for the property with the conservatory roof in question. If we realise an enquiry has come from someone under eighteen, we'll delete it and won't pass it on to a specialist.

Cookies and tracking

This website doesn't set any cookies of its own, and we haven't added analytics or advertising trackers to it either. Nothing about your visit here is tracked across other sites.

If this notice needs to change

We may update this notice if the way we handle enquiries changes or the law around it does. Whatever version is published on this page is the one that applies, so it's worth checking back from time to time.